FAQ

Ordering

  • Prices are cheaper at My Supply Co. than any government dispensary. In most cases, our prices are significantly cheaper.
  • Our Cannabis quality is better than government dispensaries. Our team has been working in the industry with craft growers for over 20 years. Quality and beautiful products are at the heart of our business.
  • We take pride in the trust of our customers, and excellent customer service. We will never let our customers down. You can trust My Supply Co. to take care of you.
  • We offer unparalleled shipping options. We offer same-day deliveries within Vancouver, BC – and Xpress Post shipping for the rest of Canada.
  • Shipping is very safe. Our shipments are discreet and secure.
  • There are over 250 online dispensaries operating across Canada that are not operating under the federally-approved cannabis system. To purchase from any of the 26 federally licensed retailers you will need to go through the federal approval system. The highly restrictive process for obtaining licensing has made it difficult for Canadians to get access to high-quality products at reasonable prices. As a result, the government and police are allowing non-licensed dispensaries to operate as long as they are not selling to minors, or have any affiliation to criminal elements or organized crime. 
  • Possession of Cannabis products does not require you to have a prescription as it is completely legal across Canada. Subject to provincial or territorial restrictions, adults who are 18 years of age or older are legally able to:
    • possess up to 30 grams of legal cannabis, dried or equivalent in non-dried form in public
    • share up to 30 grams of legal cannabis with other adults
  • Vancouver has been mailing Cannabis products for decades with no record of charges for a customer. To be precautious, My Supply Co. takes extra care to make sure our packaging is discreet. 
  • Until regulations change there is still an inherent risk, so we take extra precautions in all areas to protect your privacy.
  • Our customer service is generally available via Live Chat 10:00am to 7:00pm PST. However, we always try to get to urgent matters immediately even outside regular hours.
  • Our operation and shipping hours are between 9:30am to 5:00pm PST Monday to Friday (except holidays).
  • We have a live chat option at the bottom right-hand corner of the website that has someone attending it during normal business hours. The chat will be responded to as soon as someone is available, and can be used 24/7. 
  • You can also email us at [email protected]
  • Yes, you do. It is essential for order tracking, customer service, and your overall shopping experience.
  • The sign-up process is very simple:
    1. On any page on getmysupply.co, go to the top right corner of the screen where the ‘Login/Register’ link is, and click on it. 
    2. Since you are registering for the first time, enter your email address and password on the right-hand side where it says ‘Register’. 
    3. You will get a welcome email, as well as you will be redirected to the ‘My Account’ page. 
    4. You do not need to do anything else at this time, but if you want to, you can enter your address details under the ‘Addresses’ tab on the left. This will expedite the process in the future when an order is placed. This is not necessary at this time, as you will be required to enter it in for the first time when you make a purchase anyway. 
  • The ‘My Account’ page allows you to enter other details into your profile under the ‘Details’ tab on the left if you wish to customize your profile. This step is not required. 
  • You can also track your order history here as well, under the ‘Orders’ tab.
  • For orders to be processed for same-day shipping, we have two shipment periods, 1 pm PST and 4 pm PST, Monday to Friday (excluding holidays). The order needs to be complete and the email transfer has to be in by either shipping period cutoffs. Any orders processed after this time are likely to be shipped out the next day.
  • For Xpress-post shipments, the order still needs to be processed and payment needs to be received prior to 1 pm PST, Monday to Friday (excluding holidays) for the order to be shipped out that day. Otherwise, they will likely go out the following day. 
  • Please keep in mind that some E-transfers require up to 45 minutes to be received, and this is out of our control. 
  • We will try our best to process any orders that we get after 1 pm that day, and there is a decent chance that we will. However, we cannot guarantee it. Feel free to message with our Chat functionality if you wish to find out the probability of that happening for a specific order.

PAYMENT FEES

  • The only payment method we accept at the moment are Interac E-transfers. Due to insurance and fraud reasons, we do not accept credit cards or PayPal at the moment. 
  • E-transfers are very easy to do with any Canadian bank account or Credit Union, and once set up, it takes just a couple of minutes. 
  • Detailed instructions on how to process your payment for your order will be emailed to you once you complete the checkout procedure. The name on your My Supply Co. account must match the name on your E-transfer account. 
  • If you have any questions specifically about the Interac E-transfer system, please visit http://www.interac.ca/en/interac-e-transfer-consumer.html
  • For how to process an E-transfer via your bank’s process, the best thing is to Google, “How to send money via INTERAC E-transfer via (insert bank/credit union name here)”. 
  • If we have not received your E-transfer in 24 hours, we will send you an email with your invoice, and change your order status to ‘Payment Pending’. If we have not received the E-transfer 24 hours after that, your order will automatically be canceled. A new order will have to be placed in order to proceed after that.
  • Shipping rates are calculated automatically based on the size of your order (dimensions, weight) through the shipping company’s system. This way we ensure you are getting the absolute lowest shipping rate possible for your order.
  • We do not make any money off of shipping your order, and on many occasions we take some loss to ensure you get the industry’s best rate possible.
  • Any orders that net over $150 automatically get free shipping.

SHIPPING & DELIVERIES

  • All orders are shipped with extremely discreet, generic, vacuum-sealed packaging. This precaution is to maintain your privacy and contains no indicator of what is in your shipment.
  • For local deliveries, we ship through a private courier.
  • For deliveries outside of Vancouver, BC. we ship through Canada Post Xpresspost.
  • Our same-day shipping option provides you with a text message containing a link you can use to track where your driver is.
  • Xpresspost shipments will receive an email with a tracking number once the order is processed. This tracking number can be used on their website to track the shipment. DO NOT contact Canada Post directly if you have any questions on your shipment. Contact us via chat or [email protected] with your question and we will take care of anything you need or are concerned with.
  • Do not contact Canada Post directly if you have any problems with your delivery not being received, or if it’s late. Please contact us via chat and we will follow up with Canada Post with any issues. Contacting Canada Post directly can potentially jeopardize receiving your shipment at all, and we will not be responsible for it if this happens. If you contact My Supply Co. to deal with Canada Post, we will take action to remedy the situation. This will involve us taking every action available through Canada Post to locate and ship your package. This may take around 5 business days to complete the search process, and a few days once found to ship. If the package is deemed “unrecoverable”, we will send you a 1-time replacement, free of charge. 
  • We do not refund late orders due to issues with Canada Post.
  • The same-day shipping courier can be contacted via the link provided in the text message you receive. However, please feel free to contact us if there are any issues and we will have them resolved to your satisfaction.
  • Do not contact Canada Post Directly. 
  • It is likely that the postal employee has placed it in the wrong mailbox, or they have scanned in all of their packages as “delivered” before actually doing so. If you have not received the shipment 1 day after receiving that it was “delivered”, contact us and we will exhaust every option available with the post office. If it is deemed “unrecoverable”, we will send you a replacement once free of charge. Contacting Canada Post directly at any point in this process voids everything mentioned above.
  • Because the Canada Post employee has to enter in the Postal Code by hand, if they are off by even one digit, It can send the package to an entirely different city. This happens rarely and usually remedies itself after a day or 2. Please contact us if you think this is happening and we will investigate the matter for you.
  • For your safety, we default orders over $500 dollars to “Signature Required”. If you wish to have the order shipped without this feature, please indicate in the delivery notes that you wish for this feature to be turned off. We will not be liable for your order if it goes missing or is destroyed if this feature is turned off.
  • It is very common that Canada Post’s website doesn’t update their tracking in a timely manner. This is usually a scanning error, and packages are more often than not delivered on time, or at max 1 day later (a typical Canada Post margin of error). If you have any concerns if your shipment hasn’t arrived within 48 hours of its expected shipment date, please contact us and we will take the aforementioned steps to remedy the situation.